Map the care journey
Study the patient, caregiver, clinician, and administration touchpoints around visits, tests, treatment, and follow-up.
Representative engagement · 05
Atlas Care
Casablanca, MoroccoHealth technologyWeb + mobile platform
MarketMorocco
SectorPatient coordination
ScopeService design, UX, prototype
StatusRepresentative concept
The brief
Make the next step unmistakable.
Design a patient platform that connects appointments, preparation, documents, results, care plans, and family support across a fragmented healthcare journey.
The product needed to remain reassuring under stress, accessible across languages and abilities, and practical for clinics with different levels of digital maturity.
Our response
Care organized around people.
We replaced portal complexity with a time-based care journey. The home screen explains what is next, what to prepare, and who can help. Clinical information is progressively disclosed in clear, human language.
Reduce cognitive load
Prioritize the next action, explain unfamiliar terms, and avoid presenting sensitive clinical information without context.
Design inclusive access
Prototype low-bandwidth, multilingual, accessible flows with caregiver permissions and non-digital alternatives.
Made for Moroccan care journeys.
Language choice
Arabic and French are first-class product languages, with a content model ready for additional patient needs.
Caregiver access
Permissioned family support reflects how many patients coordinate care while protecting sensitive information.
Connectivity resilience
Critical instructions, appointments, and documents remain usable on slower networks and modest devices.
Clinical privacy
Consent, access, data minimization, and safe session behavior shape the product from the first workflow.
What we shaped
A calmer care coordination layer.
Deliverables
- Patient journey research
- Service blueprint
- Information architecture
- Patient mobile experience
- Clinic workspace concept
- Accessible design system
Technology direction
- Secure API architecture
- Role-based patient access
- Clinic system connectors
- Offline-aware web app
- Encrypted document handling
- Accessibility QA framework
Designed outcome
A patient experience that reduces uncertainty by connecting every instruction, appointment, document, and conversation to the care journey it belongs to.
The concept creates a flexible layer that clinics can adopt progressively while maintaining a coherent experience for patients.
Qualitative concept outcome · No fabricated metricsMajlis AI
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